FAQs
How do property viewings work?

We will book property viewings around your diary, individually or as group viewings. You can show tenants around your property by yourself.

If you do not have the time or cannot do the viewings yourself, you can buy our Viewings Package. For a fee, one of our local Property Partners will show tenants around the property on your behalf.  The package covers 30 days of unlimited viewings.

On average, it takes us about 2 weeks to find new tenants for a property. In some instances, it might take longer than 30 days until the right tenants are found. In such cases, our experienced property managers might suggest other changes such as decreasing rent prices or making improvements to the property – to help make your property more attractive to tenants.

Regardless of the situation, if tenants are not found in 30 days and you would like us to continue doing your viewings, you will have to purchase another Viewings Package. Find out more about the package in our add-ons section.

How does someone put in an offer to rent my property?

We take offers from prospective tenants via email, and submit them to you. We can help you chose who would be the most suitable tenant. With popular properties we can organise an open day and offers would be due in on a set day/time after this.

What is a Rent Guarantee Insurance?

The Rent Guarantee Insurance is an optional service that will protect your rental income if your tenants are unable to pay their rent. With our package, for £10 every month you are covered for £50000 of legal expenses and the rent income up until vacant possession.

Do you serve Section 21?

Yes we do. If you currently have your property managed by No Agent, we will serve this for you at no extra cost.

What is included in a reference check?

Our reference checks for prospective tenants include address history, employability checks, credit checks and affordability checks.

What areas does No Agent cover?

We currently manage properties across the entire England, soon to expand into Wales and then to Scotland.

What is a property inventory?

A property inventory is an independent, detailed, thorough and descriptive inspection of the condition of the property, including any furniture – if furnished property – with photographic evidence. After the inspection a report will be sent out to both parties, then both tenant and landlord have the opportunity to add or amend, before each signing. This is then repeated when the tenant moves out and any damage more than wear or tear is noted and could affect the amount returned on the deposit. If you don’t have an inventory, you can purchase one from us as an add-on.

What is a CP12 and how long does it last?

A CP12 is a gas safety certificate that is legally required by the Gas Safety (Installation and Use) Regulations 1998. It lasts for 12 months, as part of our service we notify Landlords when this is due and organise for engineer to attend and reissue. If you don’t have one,

What is an Energy Performance Certificate (EPC), and how long does it last?

An Energy Performance Certificate (EPC) is an energy guide that shows how efficiently a home uses energy, the cost of running a home and recommendations of how to improve the energy efficiency of the property. This lasts for 10 years. Prospective tenants can see it on the property they are interested in. If you don’t have an EPC, we can run one for you. Check our add-ons list here.

What is a Section 21?

This is the official court title for an eviction notice. It’s used in England & Wales by landlords to evict tenants and to gain possession of a property that is let under an assured shorthold tenancy. You can download a section 21 Template here.

If you currently have your property managed by No Agent, we will serve this for you at no extra cost. Let your property manager know if you need to arrange this.

What is a Right to Rent check?

As a landlord in England, you may be exposed to a civil penalty or even jail if your tenants are discovered not to have the right to rent. In the majority of cases, checking a tenant’s passport may be sufficient; any British Citizen or holder of an EEA passport has the right to rent in the UK. You can read a full guide on how to do right to rent checks here.

I’m a tenant and just made an offer for a property, what happens next?

We’re really glad that you’ve decided to place an offer on one of our landlords’ properties. The great news is, if your offer is accepted you can look forward to zero fees and having your credit score improved as you pay your rent each month.

No Agent is a platform that connects landlords and tenants. Our team is here to help throughout the entire process but ultimately the landlord chooses what happens next. Sometimes our landlords tell us to accept reasonable offers on their behalf, sometimes they’ll ask us to help facilitate a negotiation. In some circumstances, they will take some time to consider. We’ll do everything we can to speed up the process – by reminding the landlord or offering advice, but ultimately the decision is always the landlords. Please have patience and rest assured we will keep you updated every step of the way.

 

 

 

 

Contact Us
Visit us at our lovely office in Old Street!
65 Leonard Street, London EC2A 4QS
0330 999 1234
We’re here for you, 24/7, 365 days a year.
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